We have chosen these 5 areas to work in because we believe they are all crucial to the overall health and success of any company/organization regardless of the field they are a part of. A particular company/organization may be healthy in one or more of these balls and not so healthy in others. Our overall goal is to identify which of the following balls need the most improvement and begin there, continuing to work with said company/organization until they are healthy in all five balls. To do so, we work with the main decision maker(s) on any or all of the following balls:
In this area, our goal is to help you create the best possible customer experiences, and therefore as many return/regular customers as possible.
Having been customers and having had customers we understand from both sides the importance of positive customer interactions. As customers, we have had a wide range of experiences and become loyal regulars of some businesses while never interacting again with others. On the flip side, being the ones having customers, we did our best to be sure that our customers always had the best experience we could give them and saw many customers return and become regulars.
For more on this please see our Five Balls of Customer Interactions.
